Thames Water
Results
The Problem
The Thames Water Infrastructure Alliance (IA) is a 15-year partnership between Thames Water, Kier, Clancy Docwra, Morrison and Murphy.
TSS was brought in by Kier Clancy Docwra (KCD) in Q2 of Year 2 (of the first five year asset management period) to assist with the commercial management of their works within the IA. In the first year KCD had no commercial overview of the region. Large backlogs had developed in commercial workload and costs had spiraled.
Our specialist team undertook an initial review, and then provided a full re-forecast of the Year 2 project costs. We worked closely with operational teams to prepare, develop and implement a new delivery model, aiming to reduce the number of repair teams and plant while improving productivity and maintaining consistent delivery.
Following our initial Year 2 successes, we were asked to take the commercial lead in the consolidated regional management team for Year 3 and each subsequent year to the end of the framework.
Scope Of Work
- In-depth commercial review
- Budget forecasts
- Develop and help implement new delivery model
- Reporting including weekly KPI metrics and monthly reports
- Commercial Manager role in regional management team
- Implemented TSS’s F0CUS work management platform
Successes
- Year 2: operational delivery requirements met; spend reduced by £0.5m.
- Year 3: completed works increased by 1,221 jobs; spend reduced by £1.3m.
- Year 4 & 5: appointed as KCD Commercial Manager for reinstatement
- Successful implementation of F0CUS software to manage payment
- Agreed Year 4 and Year 5 final account measures within one month of contract completion.
“TSS provided the highest-quality outcomes supported by the innovative F0CUS platform. Engaged at short notice, TSS provided a dedicated team of 8. They helped create a transparent and collaborative approach to all commercial activities.” Commercial Manager at United Utilities
